BUILDMATE GROUP OF COMPANIES
Sales Return, Replacement, and Warranty Policy
Effective Date: January 1, 2025

1. Return and Replacement Policy

1.1 Eligibility for Replacement

• Returns are accepted within seven (7) days from the date of purchase or delivery.
  
  
• The item must be unused, in its original packaging, and must include all accessories and manuals.
  
  
• Proof of purchase (official receipt or invoice) is required.
  
  
• Custom or special-order items are not eligible for return.
  
  

1.2 Non-Returnable / Non-Refundable Items

(Based on the Consumer Act of the Philippines – RA 7394)
The following items are not eligible for return or refund:

• Items damaged due to misuse, mishandling, or unauthorized repairs.
  
  
• Items with tampered warranty seals.
  
  
• Consumable items such as adhesives, lubricants, and batteries.
  
  
• Items explicitly marked as final sale.
  
  
• Returns due to change of mind.
  
  
• Shipping and handling charges.
  
  
• Complaints based on price differences from other stores.
  
  

1.3 Return Process

• Customers must notify Buildmate Customer Service before returning any item.
  
  
• Customers are required to provide photo or video proof.
  
  
• Items must be brought to the store or shipped back at the customer’s expense.
  
  
• Upon inspection and approval, a replacement unit will be provided.
  If the exact item is unavailable, store credit or an alternative product of equal value will be offered.
  
  

2. Warranty Policy

2.1 Warranty Coverage

• The warranty covers manufacturing defects only. It does not cover normal wear and tear, misuse, or damage caused by external factors.
  
  
• Warranty periods vary by brand and product category.
  
  
• Customers must retain their proof of purchase to avail of warranty services.
  
  

2.2 Warranty Process

• Customers must contact Buildmate Customer Service with a detailed issue description and proof of purchase.
  
  
• If the product brand has a nearby service center, the customer may proceed directly there for faster warranty processing.
  
  
• Products must be brought either to a Buildmate branch or the brand’s service center, at the customer’s expense.
  
  
• For products brought to Buildmate, please allow time for supplier delivery and unit inspection.
  
  
• If repair involves charges, Buildmate will inform the customer prior to any service.
  
  
• If the defect is covered under warranty, the brand supplier will repair the item at no cost to the customer.
  
  
• If the product is no longer available, store credit may be issued at the discretion of the brand and Buildmate.
  
  

2.3 Warranty Exclusions

The following are not covered by the warranty:

• Damage from misuse, improper installation, modifications, or external factors.
  
  
• Normal wear and tear of consumable parts.
  
  
• Unauthorized repairs or tampering.
  
  
• Claims made after the brand’s specified warranty period.
  
  

3. Additional Terms

• Buildmate reserves the right to inspect and verify all returned, replaced, or warranty-claimed items before approval.
  
  
• Policies are subject to change without prior notice. Customers are encouraged to review this policy periodically.
• In case the item was purchased online, customer may contact the Customer Sales Representative of the corresponding platform ordered or you may fill this link up: https://bit.ly/onlineconcernform
  
  

Thank you for choosing Buildmate!